WigTypes
Reviews and Complaints
Need to exchange a wig i purchased
User's recommendation: Good company with a large variety of wigs and styles to choose from and comparability priced
Never received my order
- Return policy
- No communication
- Poor customer service
Preferred solution: Let the company propose a solution
Price Matching
User's recommendation: Please Do Not Support Wigtypes
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my order
Preferred solution: Deliver product or service ordered
Want to return my wigs
Return
Preferred solution: Full refund
They suck just don't bother
If I could put zero stars I would. Their customer service sucks, they have auto messages that respond to you via email and say someone will contact you within 24 hrs.
Then you hear nothing. All I wanted to do was return something, I have bought things from this site a few times and now they will forever be on my *** list. I am telling my entire family to never buy from them again. Any of my hair stylist friends I am telling them too.
Companies should not be allowed to get away with this kind of poor service. I had to report them to the BBB just to get a actual response and they had the nerve to say they contacted me multiple times when I attached pictures of the auto responses I got and the fact that I tried to message them on social media.Don't buy from them!
Have not recieved refund on returned item
User's recommendation: Beware. There are other online vendors
My order went through three times
- No chat as advertised
About my order.
User's recommendation: Not order online from them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received my order
Well I let them know that I never received the package and the told me to contact UPS so I did and I had to file an claim which I did and about a week a days later I received an email saying that I was denied a refund and that the package was delivered when I was actually lock up the day they ''supposedly'' delivered it.
Preferred solution: Full refund
Never got my order
User's recommendation: Don’t buy from them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service/Respect!
If you return an item you're considered HIGH FRAUD and they will not allow you to place any orders again.
My sister has been ordering wigs from this company for over 5 years.
I usually order synthetic wigs.
I finally ordered a 100% human hair wig. THIS WAS THE WORST WIG EVER!!!!! This wig was awful! It was tangled all the time, shedding all the time and just a complete headache!
I filed a complaint to receive my money back.
Well, I received my money back and thought I'd just stick with the synthetic wigs. When placing my order, I noticed that my money was refunded the next day.
I tried placing another order and the same thing happened. I sent an email asking why my money was being returned. I was informed that my account has been flagged as HIGH FRAUD!!!
WHAT??????? How am I am fraud????
My sister then tried to place an order and THE SAME THING HAPPENED to her.
Since I had been using her address, they are refusing her service.
This is so unprofessional and disrespectful on so many levels!!! My sister can no longer purchase wigs with this company because I returned a item.
PLEASE, don't EVER return an item if you like this site!
Preferred solution: I would like this HIGH FRAUD status REMOVED from my sister's address! She has NEVER done anything to deserve this treatment!
Bad customer service
- Cheap priced
Preferred solution: Full refund
My order!!!!!!
Preferred solution: My order to come
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