Anonymous
map-marker Tempe, Arizona

Hair Review

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I have made a couple of purchases and no complaints really about the hair but when you really need to contact them they are never there. No one answers the phone, no chat operator. They don't care about our complaints at all. Very disappointed. Never ordering from them again.
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Reason of review:
Poor customer service
Anonymous
map-marker Manteca, California

Changed invoice and charged higher price after checkout

Beware Beware When I checked out I was charged more money for the items that were in my cart. This company changed and increased the prices after checkout. They took off the coupon, I'm currently disputing the charges. I tried to get them to send me a return postage, and was told that I'm responsible, and I will have to pay a 20% restocking fee. This is ridiculous! They have horrible customer service! I sent them a screenshot with the cart total and they didnt respond to my email! they simply ignored me! Do not buy from this SCAM COMPANY!!! Do not order from them.
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Loss:
$69
Reason of review:
Problems with payment

Preferred solution: Full refund

Anonymous
map-marker Prattville, Alabama

RIPOFF~~ THATS WHAT THEY DO!..

Only ordered from this company 1 time and the wig that i ordered was defected so i called them and told them about it so they told me to send it back, and i did, and they emailed me and lied that i damagded it, no way it was already defected so they gave me only the shipping amount and still kept the money the wig cost....smh! but anyway its all good tho and when i tried to order from them 3-4 months later they denied my order!!...lol didmt try again been 1 yr, so its over ordering from them! happy with SAM BEAUTY NOW!!
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Reason of review:
Damaged or defective
Anonymous
map-marker Winston, Georgia

Other Product Review

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These people don't care about customers. They're just there to sell their products. They don't care about how satisfied you are or are not.
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Reason of review:
Poor customer service
Alvena Lgb
map-marker Shelbyville, Kentucky

I love wig

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WigTypes - I love wig
WigTypes - I love wig - Image 2
WigTypes - I love wig - Image 3

i love your wigs the one i love the more is amber I buy her all the time i love buy wigs ever time i get some money i buy a new wig ever time I get some money i love your lowe price in the more I will be buy more wigs win i get some more mony i want some litter more shore thin the amber wig be i will buy here all the time i will be do some vide won wig i buy a new wig from here from ever i will be buy the hair bump wig fab

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Reason of review:
Good customer service
1 comment
Guest

You need to practice your writing and proof reading. Read what you wrote.

It's horrible! Hopefully you were just sleepy or something. Stay in school. Go online and practice some reading and comprehensive lessons.

If you have an iPhone download some learning reading games. Don't worry, all you need is a bit more practice. You are very pretty just sharpen your language skills a bit. Heck maybe someone wrote it like that on purpose and used your face to pretend it was you.

Smh. Poor girl probably don't even know she's posted on here.

Anonymous
map-marker Ventnor City, New Jersey

WigTypes - Wig Review from Ventnor City, New Jersey

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This company is great with shipping very fast but the service is the worst I have ever had,brought a wig and had a problem and wigtypes didn't do anything they didn't care.
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Reason of review:
Poor customer service
1 comment
Guest

They sent me a wig last year that was slightly defected i sent it back to them and they claimed i damaged it when it was already lol, anyway they still want let me order from them but i dont care anyway! i always order from other sites, their lost and my gain

Anonymous
map-marker Woodbridge, Virginia

WigTypes - Wig Review from Woodbridge, Virginia

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This company is fast at taking your money and sending your wigs but when it comes to a refund they hold on to it like they are broke,I have been waiting for a refund for 3 weeks they are not responding to my emails and don't answer thier phone....it's ridiculous I will never order form them again and will never refer another person....these people made me send back my package so they can issue my refund instead I spent 13 bucks to ship it back to them and ups said it was delivered but wigtypes claim they can't find it......bad customer service!
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Reason of review:
Poor customer service
1 comment
Guest

if they never reply or respond, how do they tell you to return the product and how do they claim that they never received your returned product? it doesn't make any sense if they never replied to you.

Anonymous
map-marker Washington, District Of Columbia

CANCEL/BLACKLIST

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I RETURNED TWO WIGS THAT I DID NOT LIKE AS SOON AS I SAW THE COLOR I KNEW IT WAS NOT FOR ME. THEY RETURNED MY MONEY WITH NO PROBLEM, BUT WHEN I TRIED TO ORDER FROM THEM AGAIN THEY CANCELED MY ORDER.

I WENT ONLINE TO SEE THAT IT SAID CANCEL/BLACKLIST AND WHEN I GOOGLED WHAT DOES THAT MEAN I LATER LEARNED THAT BECAUSE I RETURNED SOMETHING IT IS A PROBLEM FOR ME TO ORDER FROM THEM. I THINK THIS IS UNFAIR CONSIDERING THEY NEVER STATED IT WAS ANYTHING WRONG WITH THE ITEMS.

PLEASE BEWARE OF THIS SITE I HAVE NEVER HEARD OF ANYTHING THAT RIDICULOUS. IF THAT I S THE CASE YOU MIGHT AS WELL NOT EXCEPT RETURNS IF IN THE END THE CUSTOMER IS PRETTY MUCH PUNISHED FOR IT.

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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

Anonymous
map-marker West Palm Beach, Florida

WASNT REALLY MARLEY HAIR

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PACKAGE STATED IT WAS BUT THE PACKS WERE THIN AND THE HAIR WAS NOT WHAT I THOUGHT I WAS ORDERING. HAD TO GET THE REAL HAIR FROM THE LOCAL BEAUTY SUPPLY STORE. I WONT ORDER AGAIN THOUGH SHIPPING WAS FAST. THE PRICES ARE CHEAP BUT REMEMBER, YOU GET WHAT YOU PAY FOR SO I ADVISE ANYONE LOOKIGN INTOT HIS COMPANY TO GO ELSEWHERE, ITS NOT WORTH THE HASSLE HERE. I NEVER HAD TO CALL OR EMAIL I JUST USED THE HAIR THEY SENT FOR MY TWISTS BUT THEY ARE RIPPING FOLKS OFF LEFT AND RIGHT. REMEMBER KARMA THATS ALL I HAVE TO SAY
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Reason of review:
Not as described/ advertised
Anonymous
map-marker Seneca, South Carolina

WigTypes - Return Policy Review from Seneca, South Carolina

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If I agree with the previous comment,the prices are very good and shipping Is very fast,anyway this company is very bad when you wants to return something. Because they never answer the email,They never answer the phone text wherever that you tray to contact with them, and now a least have to stay with some wigs that did not want like it, and loss at least as $80 dollars, so thinking about it well before deciding to buy something from these company, be careful,if not otherwise you will be very disappointed to see throw your money away, so I not really recommend this company either,because in the end It's like a robbery that they make,not wanting to return your money back.
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Reason of review:
Problems with payment
Anonymous

No Customer Service for damaged merchandise

This company only wants to sell -not service. One of the three wigs I ordered was damaged out-of-the-box. I never even tried it on. All I wanted was to exchange for a non-damaged replacement. After three calls that were never answered and three email messages that were never returned, I have to cut my losses. I had another 7 wigs (sister/mom) is my basket, but knowing that I will have no recourse if one of them is damaged, I decided to shop elsewhere. Yes, the prices are good, but if you have to throw away money on damaged merchandise, the price shoots up. It's not worth the risk.
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Reason of review:
Damaged or defective
1 comment
Guest

Thanks

Anonymous

Sent Me the Wrong Order and Refused to Provide Return Shipping Label

This company is a scam. I ordered cuban twist hair and they sent me marley hair. When I informed them, they did not respond to me. After waiting a week, I filed a claim with paypal and escalated it so that paypal would contact them. The same day paypal contacted them, they finally responded to me, telling me that they would not provide the shipping label and telling me that I made the mistake. I ended up sending them the product back with my own money. Then I had to inform paypal once the package was delivered so that they could reverse the $29 charge for the order. Paypal immediately reversed the charge. On top of all of that, the hair they did send looked to be half of a regular pack of hair. Awful company!
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Reason of review:
Poor customer service
Anonymous
map-marker Los Angeles, California

Have not received my purchase!!

I sent an email requesting the status of my order that I ordered on 1/29/15. The tracking number they sent indicted that I will not receive the wig until 5/2/14 that is unacceptable. The customer services is bull they don't respond to the emails sent and never answer the phone number on there website. I sent an email requesting my money back and didn't receive a response I will be reporting them!! I sent an email requesting the status of my order that I ordered on 1/29/15. The tracking number they sent indicted that I will not receive the wig until 5/2/14 that is unacceptable. T
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Loss:
$30
Pros:
  • Horrable
Reason of review:
Order processing issue

Preferred solution: Full refund

Anonymous
map-marker Gary, Indiana

Review in Health and Beauty category from Gary, Indiana

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I order from Wig Types all the time and I have never had a problem and the hair quality is great! I was surprised by the negative comments but I guess everyone can run into a problem but I'm about to order something else right now. See ya!
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Reason of review:
Good quality
1 comment
Guest

I ordered a wig from this company. I love my wig.

I gave some of my friends their website so they can order a wig. Sorry about the problems some of you all had.

But I am a satisfied customer. I am looking forward to order another wig for the summer.

Lula Gks

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lafayette, Louisiana

Wig was not as 100% human.

I ordered a celebrity wig , i paid $ 190.00 for it when the wig arrived i was so disappointed , the hair was not human the lace was cheep as *** , the co claimed that i could part it any where well that was a lie . I would not pay $20.00 for this mess, now i am trying to find a number to call for a refund. Please please do not buy from this company. If any one want to talk to me personally my number is 337 780 ****, I live in Louisiana . I hate to be lied to companies like this should be put out of business. Especially using the faces of entertainers name and faces.
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Loss:
$190
Reason of review:
Not as described/ advertised

Preferred solution: Full refund

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