Anonymous
map-marker Piscataway Township, New Jersey

Return

I have been calling and not getting to speak to anyone. I need to return a wig. My question is do I have to pay for the return? I just received it 2 days ago.
View full review
1 comment
Guest

You have to email them and this is what they will reply with: RETURN POLICY: We do not offer exchanges. ALL RETURNED ITEMS MUST BE IN NEW CONDITION WITH ORIGINAL PACKAGING TO ISSUE A REFUND (Intact, unworn, not ripped, not tried on, and tags still attached) Returns are to be sent to: BSONYC Corp.

20 Main St. Hempstead NY 11550 Include order number for the return. Customer is responsible for shipping the item back to us.

There is a 20% restocking fee deducted on items returned and shipping costs paid are non refundable. Please allow up to 8 business days after we receive your order for the credit to be reflected on your account.

Taisha J Bsm

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Order was Cancelled but there was no refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
WigTypes - Order was Cancelled but there was no refund
We placed an order. Payment was successful, we waited for the arrival. It never showed up. I logged into my account to track it, it said my order was canceled. I received the cancellation email but I didnt receive any refund.
View full review
Loss:
$162

Preferred solution: Full refund

User's recommendation: Everything is in great condition! I promise you, you’ll get your money worth. Only problem I had was gettin my funds back.

Diane T Tqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Collingswood, New Jersey

About my order.

Just order a lakefront took my money out but said order didn't go threw because something was wrong with my bank info but the money did come out my account I'm not ordering for money to come out twice I want the order canceled and my money back in my account this never happened before bad for business
View full review
Dianna L Ocs

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hempstead, New York

Receive wrong co!ored wig

WigTypes - Receive wrong co!ored wig
WigTypes - Receive wrong co!ored wig - Image 2
WigTypes - Receive wrong co!ored wig - Image 3
WigTypes - Receive wrong co!ored wig - Image 4
I received my order today and one of my wigs is the wrong color. You all sent me a Bobbi boss Synthetic Hair HD Rosie (25722) color : # TT627/430 [765********]. I ordered the TT4/27430. I haven't worn it. Hasn't been out the net. Could you please correct my order. I need it for an important wedding coming up. My order number is #184**** Pkg #203****. All the other wigs are fine. It just this main one was mixed up.
View full review
Pros:
  • Wrong color wig was sent
Cons:
  • Too blond

Preferred solution: The same with the right color

Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Westerville, Ohio

I Bought human hair wig and when l get it is not as seen. It look like old wig sell for $52.00

WigTypes - I Bought human hair wig and when l get it is not as seen. It look like old wig sell...
WigTypes - I Bought human hair wig and when l get it is not as seen. It look like old wig... - Image 2
WigTypes - I Bought human hair wig and when l get it is not as seen. It look like old wig... - Image 3
I want to return it because l can sell it I always buy a lot of wigs from you guys and l never complain and when l complain means not good at all
View full review
Rose G Adm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My order

I placed a order on july 2 2022 on line for a hair dryer I didnt receive the paper with order number for some strange reason it had my e mail as gunficrose561@***.com my email is gundicrose561@***.com you guys took my money I need my receipt and when to expect it .
View full review
Pros:
  • Convenience of ordering online

Preferred solution: Deliver product or service ordered

Kaushik Trn

I was charged for something my card declined.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I came to the website I added a braiding hair pre stretched hair to my cart and it did not let me like it decline me to pay for the product with my debit card. So later I go and check the balance of my card and with my card and it says that I only have 83 cents left and That I had spended $19.17 cents on your website. Nothing has shown up in my cart. Nothing has shown up in my orders on the website. I need to know what is going on.
View full review
Loss:
$19

Preferred solution: A response saying if I have indeed made a purchase by accident then they will cancel it and give me a refund. Or tell me if it has already been canceled.

PreciousGoe G

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Really bad experience with them

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
WigTypes - Really bad experience with them
OMG, I put in my orders, they took my money and never got my orders. I called email plenty of times, no respond. Sad, how do you treat people like that. We work hard for our money, for you to just rob us like that. Why do you have a phone number knowing you will not answer it? Sad, sad, They are a scam. Don't but from. They will never respond to you in any way shape or form. They should be out of business for robbing people.
View full review
Loss:
$65

Preferred solution: Deliver product or service ordered

User's recommendation: Do not buy from them they will take your money and not respond

Anonymous
map-marker Cape Coral, Florida

This is not what I ordered

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
They sent me two wigs that was not. What I ordered, not even close to the items and the colors, it looks like wants it got to NY it was changed and had been worn, just replace my order and send me the right items
View full review

User's recommendation: Never use this company wig type

Diane T Tqq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My package was delivered to wrong address

I was told by ups the address # was wrong and I been ordering here for years this never happened I paid for my lace. Front and I want my package they said if they retrieve the package it will be sent back to you so you can resend it to my right address please contact me Thank you..
View full review
Loss:
$52
Pros:
  • Delivery is fast
Cons:
  • Poor customer service

Preferred solution: Full refund

Khadijah m Gpi

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Return

Need a return the wrong wig was shipped I want to know if I can exchange for a unit of the same price
View full review
Loss:
$39
Pros:
  • Great place to shop for hair products
  • Convenience of ordering online

Preferred solution: Return wig for another one of the same price.

Anonymous
map-marker Greenville, Mississippi

It was not the wig I order been trying to get in contact with the company I have not heard from them I need to return this wig

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
The wrong wig and I tried to contact E-mail them and still no contact which is a big mistake at less you could have
View full review

User's recommendation: Try them if it work for you try it

Erica H Atv
map-marker Nashville, Tennessee

Take my wig off hold and send it!!! Order 168****

Please send my wig and take it off HOLD. I already told yall to send it via email and it's STILL ON HOLD... I need this wig by a certain time frame
View full review

Preferred solution: Deliver product or service ordered

User's recommendation: Make sure u never EVER make a mistake ordering.

Nickla G

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Please Issue my refund!!!!!!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I have emailed and called about my return countless times and no one responds! BUYER BEWARE. I AM OUT OVER 300.00
View full review
Loss:
$370
Pros:
  • Convenience of ordering online
Cons:
  • Poor customer service
  • No communication
  • Need to be investigated

Preferred solution: Full refund

Anonymous
map-marker Orange, New Jersey

No response

Company neve reaches out. An automated email that says that they will get back to me within 24hrs was all I got. Nothing else
View full review
Antonette M Mdr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

What is your exchange or return policy ?

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I tried the wig on couldn't get it to look like the picture would like to exchange it for another one if possible I did have a wig cap when I tried it on
View full review
Pros:
  • Low prised and fast delivery
Cons:
  • No communication

Preferred solution: Exchanged & or money put back in account but there is another wig I feel would be great if I can exchange for the one that didn't work out

User's recommendation: Know before you order

About

Summary

WigTypes is a retail company which specializes in sales of hair products. It was founded in 2006. The headquarters is based in Hempstead, New York, United States. WigTypes offers remy hair, lace front wigs, and half wigs. Customers can also order cosmetics, hair care, appliance, and many other beauty items. WigTypes ships their products worldwide via DHL and USPS carriers. The company accepts returns for a refund and exchange maximum within 15 calendar days of the receipt date. Restocking and processing fees can be applied. Available payment options are Visa, MasterCard, American Express, Discover, and wire transfer. It is possible to use PayPal service. Order status can be tracked in personal profile on the company website.

WigTypes reviews and complaints

WigTypes is ranked 47 out of 513 in Beauty Supplies and Equipment category

Payment Methods

VISA

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article